Call Center Advocate


Reports to: Chief Operating Officer

Duties and Responsibilities:

1. Schedules appointments for health center patient care.
2. Demonstrates a basic knowledge of computer programs.
3. Demonstrates a basic knowledge of all Planned Parenthood services and programs.
4. Call and confirm patient appointments on a daily basis.
5. Contact patients to reschedule missed appointments. 
6. Travel to multiple health center sites as needed to perform duties.
7. Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent (G.E.D.).
• Strong customer service skills meeting all Customer Service Rules and Standards.
• Strong commitment to family planning care and reproductive freedom.
• Excellent telephone skills.
• Punctuality required
• Bi-lingual (English/Spanish)

For more information, call JOB LINE at (214) 363-2004 ext. 2905. Fax resumes to (214) 363-9030 or e-mail hr@ppnt.org.